Introduction

My Neighbour’s Keeper (“we,” “us,” “our”) values your privacy and is committed to protecting it. This Privacy Policy outlines the types of information we collect from you, both online and offline, when you visit our websites, mobile applications, and blogs, or engage with us in other ways (collectively referred to as the “Services”). It also describes how we use this information and your choices regarding your data.

Please also review our Terms of Use. By using My Neighbour’s Keeper websites and applications, attending our events, submitting information to us, or accessing our services in any way, you agree to our Privacy Policy and Terms of Use.

Collection of Personal Information

We collect personal information from consumers who use our services, which includes activities like creating a client account, donating, volunteering, interacting with our social media, or communicating with us. Depending on how you engage with us, we may collect the following categories of personal information:

• Contact Details: Name, email address, mailing address, phone number, and username.
• Demographic Information: Age, gender, and date of birth.
• Professional Information: Job title and company name.
• Payment Information: Credit card details.
• Health-related Information: Information shared through stories, program participation, testimonials, or use of specific services.
• Inferences: Any conclusions we draw based on the information above.

We also collect personal information passively through our Services using cookies and other tracking technologies. This may include:

• IP addresses, mobile advertising IDs, and other unique identifiers.
• Network activity and device information, including browsing habits.
• Inferences derived from any of the above information.

Cookies and tracking technologies help us keep you logged in, recognize repeat visitors, enhance your experience on our site, and track usage of our websites. You may be able to adjust your browser settings to block or delete cookies. Please be aware that if you choose to block or reject cookies, some functionalities of our services may be limited.

To request the deletion of personal information we have collected from you, please submit your request via our Contact Us page. We will process your request accordingly.

Purposes for Processing Personal Information

We collect, process, and disclose the categories of personal information listed above for the following purposes:

• To provide our services to you.
• To manage, analyze, and improve our services.
• To communicate with you, including responding to inquiries, processing donations, and sending service updates.
• To comply with legal and regulatory obligations and enforce our rights and policies.
• To administer, monitor, and secure our IT systems, websites, applications, databases, and devices, including detecting and preventing security incidents and fraud.

We may also aggregate and anonymize personal information for statistical or other legally permitted purposes. We take reasonable steps to ensure that such data cannot be linked to individual consumers or households and maintain it in a deidentified form. We will not attempt to reidentify this information except to verify our deidentification processes comply with legal requirements. Once deidentified, the information is no longer considered personal data and is not subject to this privacy policy.

Sources of Personal Information
We collect personal information directly from consumers during their interactions with us. Additionally, we gather personal information from vendors and third-party providers of cookies and tracking technologies used on our services

Disclosure of Personal Information

We will never sell or rent your information to third parties. We disclose the categories of personal information as follows:

• To Our Vendors: We share personal information with vendors who process it on our behalf, including those providing services like website hosting, IT infrastructure, data analytics, email delivery, payment processing, and marketing. We enforce contractual limitations on how our vendors can use the information they collect for these services.
• To Third Parties for Programming and Fundraising: We disclose personal information to facilitate our programming and fundraising. Examples include:
  • If you join a fundraising team, your name and total raised amount will be accessible to the team leader and may be public if the team page is made so.
  • Stories submitted via our “Share your story” page may be featured on our national digital channels to raise awareness.
  • Personal information collected during electronic donations will be handled by third-party payment processors.
  • If you participate in programs through your employer, we may share your participation and progress with them.
• At Your Direction or Consent: We may disclose your personal information to other third parties at your request or with your consent.
• In Other Contexts:
  • Change of Control: We may share personal information during a reorganization of our agency or the sale of all or part of our assets, ensuring that the successor entity processes the information in line with this Privacy Policy.
  • Legal Purposes: We may disclose personal information to pursue legal claims, investigate illegal activities, comply with subpoenas or legal requests, or safeguard the rights, property, or safety of ourselves, you, or others.

We may also share aggregated and/or anonymized data as permitted by law.

1. Third-Party Links on Our Services
   Our services may include links to websites and applications owned by other entities. If you use these links, you will leave our services. We are not responsible for the privacy practices or content of these third parties, and we make no representations about them. If you choose to navigate away from our services, this Privacy Policy will no longer apply, and we recommend reviewing the terms and privacy policies of any third party.
2. Security & Retention
   We implement technical and organizational measures to protect personal information, including encryption, firewalls, and password protection. Our employees and vendors are required to uphold the privacy of the information we collect in accordance with our Privacy Policy.

We retain personal information only for as long as necessary to provide our services, support our operational needs, and comply with legal requirements.

Exercising Data Subject Rights
If you wish to exercise your data rights, including the right to delete your personal data, please submit a request through our Contact Us form. 

Other Disclosures
Text & Email Messaging: We may offer the option to opt-in for text or email communications from My Neighbour’s Keeper regarding our programs and fundraising. If you opt-in, you may receive messages, including automated or prerecorded ones. You can opt-out at any time by replying “STOP,” “QUIT,” “END,” “CANCEL,” “UNSUBSCRIBE,” or “STOP ALL” to any mobile message from us. Your consent to receive messages will not be shared with third parties.

Changes to Our Privacy Policy
We may update our Privacy Policy periodically. When we do, we will post the updated policy on this page.

Contacting Us

For questions regarding our privacy practices, please reach out through our Contact Us page.