The intake process (collection of personal information) helps us ensure we attend in the most relevant and suitable manner to provide the needed care or refer to other agencies for more appropriate assistance.

On reviewing the information provided, we will verify eligibility, approve, schedule an intake visit (where necessary), establish service procedures, verify with the potential client, and schedule the first service appointment.

Please note that services are provided on a first-come, first-served basis as volunteers become available. We do not provide emergency services; therefore, make service requests well in advance of the desired service time.

Please note that we will remain in touch either by phone or email until the service is delivered and thereafter, where necessary.

You should inform us immediately if there are service issues, for example, if your assigned volunteer did not arrive as expected or if you have a sudden change in plans.